Terms of service
Returns
We offer a 14-day return policy, meaning you have 14 days after receiving your item to initiate your return request.
To be eligible for a return, your item must be in the same condition as received: unworn or unused, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at info@linecambridge.com within 14 days of receiving your item.
Please note that we do not provide return shipping labels.
If your return is accepted, we will provide detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Address
(Replace this with your UK warehouse or Royal Mail returns address)
If you do not yet have a UK return address, I can help you generate a compliant policy without listing an address until the customer contacts support.
Return Confirmation Window
Once you contact us, you must confirm whether you will return the item (or accept any alternative arrangement) within the same 14-day window.
If you do not confirm within 14 days, your return request becomes invalid.
Customer Responsibility
The item remains your responsibility until it reaches our facility.
We strongly recommend using a tracked and insured shipping service.
Delivery time may vary depending on the courier you choose.
Refund Processing Time
After we receive and inspect your return, you will be notified whether your refund is approved.
If approved, your refund will be issued to your original payment method.
Please note your bank or payment provider may require up to 10 working days to process the refund.
If more than 15 business days have passed since your approval email, contact us at info@linecambridge.com.
EU & UK Cooling-Off Period (Legal Requirement)
If your order is delivered to the UK or EU, you have a 14-day right to cancel your order for any reason, without needing to provide a justification.
Your item must still be in the same condition: unworn, unused, with tags, and in original packaging.
Damages & Issues
Please inspect your order upon arrival and contact us immediately at info@linecambridge.com if the item is:
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defective
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damaged
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or if you received the wrong item
We will evaluate the issue and make it right.
Exchanges
The fastest method is to return the item and, once the return is approved, purchase the desired item separately.
Returns Deadline
If your return is approved, you must send the package back within 30 days of the original delivery date.
For example:
If your order was delivered on June 18, the return must be received by July 17 to be eligible.
Shipping Fees
Shipping fees are non-refundable.
If you return an item, the original shipping fees cannot be refunded.
If you have questions about shipping fees, contact us before placing your order.
By placing an order on our website
You agree to our Shipping & Return Policy.
We may update this policy at any time. Changes take effect immediately upon being published on our website.